Calling
How do I make an international call with Vinota?
★ To make an international call with Vinota, simply open the app, enter the country code followed by the phone number, and press the call button. You can also check the rates within the app.
Can I use Vinota to call both mobile and landline numbers?
★ Yes, Vinota allows you to make calls to both mobile and landline numbers worldwide.
What are the calling rates for different countries?
★ Vinota offers competitive calling rates for various countries. You can find the detailed calling rates on our website or within the Vinota app.
Is it possible to make conference calls with Vinota?
★ Currently, Vinota supports one-on-one calling. Conference call features may be added in future updates.
Can I use Vinota to call someone who doesn't have the app?
★ Yes, you can use Vinota to call anyone, even if they don't have the app.
Technical Issues
I'm experiencing poor call quality. What can I do?
★ Ensure a stable internet connection and check your device's signal strength. If the issue persists, contact our support team for further assistance.
Vinota app is not connecting. What should I check?
★ Make sure you have a reliable internet connection. If the problem continues, try restarting the app or reinstalling it. If the issue persists, reach out to our support team.
What should I do if I come across any technical issues?
★ Please send us a detailed description of the issue you are facing with your Vinota number to support@vinota.com or visit the "Contact Us" section on our website.
Is Vinota compatible with all mobile devices and operating systems?
★ Vinota is compatible with most popular mobile devices and operating systems, including iOS and Android. Check the app store for specific compatibility requirements.
Can I make calls with Vinota without an internet connection?
★ To make calls from the Vinota App, an internet connection is needed. However, you can use a Vinota Access Number to make calls without the internet.
Billing
How can I check my Vinota account balance?
★ You can view your Vinota credit balance within the app.
What are the payment methods accepted by Vinota?
★ Vinota accepts various payment methods, including card payments and PayPal.
How do I add credits to my Vinota account?
★ To add credits, go to the options section within the app and select the option to add credits. Follow the instructions to complete the payment process .
Can I get a refund for unused credits?
★ Refund policies may vary. Please refer to our refund policy on the website or contact our support team for more information.
Where can I find the details of my past transactions?
★ You can find the details of your past transactions in the Options > Payment History section of the Vinota app.
General
Is Vinota available in my country?
★ Vinota is available in multiple countries worldwide. Please check our website or app store for a list of supported countries.
How long will my credit be valid?
★ Vinota credit has lifetime validity as long as you remain an active Vinota user.
Can I use Vinota while traveling abroad?
★ Yes, you can use Vinota while traveling abroad, as long as you have an internet connection.
Are my calls with Vinota encrypted and secure?
★ Yes, Vinota prioritizes the security and privacy of your calls. Our app utilizes encryption protocols to protect your communication.
How can I contact Vinota customer support for further assistance?
★ You can reach our customer support team by visiting the "Contact Us" section on our website or by accessing the support options within the Vinota app.
